Frequently asked questions
Can’t find your answer? Call 778-907-1722 or send us a message.
Who can make a referral?
Anyone can refer: case managers, family or friends.
How quickly does service start?
Care starts within 48 hours. After a referral, we call you and the family to confirm details and build a care plan, then a nurse arrives within 48 hours to start medication support.
Who qualifies?
Taking medication on a daily or weekly basis. We help sort out and manage medications. It may be a good fit if:
- Taking medication on a daily or weekly basis.
- We help sort out and manage medications.
- They’d like help remembering or taking their medications.
- They don’t have a family doctor, or getting to a doctor or pharmacy is hard.
Is there a cost?
There is $0 additional charge for nurse visits. Pharmacy dispensing fees fund the nursing service. Prescription costs still apply. Coverage depends on BC Fair PharmaCare or private insurance. Your matched pharmacy can help with coverage registration.
How long and how often are visits?
Visits of about 10 minutes, tailored to each person’s needs. Daily visits, once or twice a day as needed. 365 days a year.
What help is provided during a visit?
- Daily medications
- Vital signs and wellness checks
- Blood glucose monitoring
- Injections, inhalers and eye drops
- Creams, patches and compression stockings
- Daily phone reminders
- Updates for care teams and families
- Need a doctor? We connect you.
What don’t you do?
Cooking, cleaning, bathing and personal care remain with your existing care team.
Can residents see a doctor?
If something changes, our nurses can connect the person to a same-day virtual doctor appointment or to the closest medical clinic in our network.
How do families stay informed?
Our nurse visits your family member, makes sure their medications are taken and lets you know how they’re doing. You don’t have to leave work or rearrange your schedule. Drop by in the afternoon or evening, whenever suits you, knowing today’s check-in is already done.
Which pharmacy and clinic will we work with?
We connect you with the closest pharmacy in our network. Yes, this means switching to the closest pharmacy in our network. We’ll walk you through it. We also connect you with the closest medical clinic in our network, supported by nearby nurses and care aides. We coordinate with multiple pharmacies and clinics to meet your needs.
How do I send a referral?
Use our online referral form, email referrals@healthlinkoutreach.com, or call 778-907-1722.
Let’s get you started
Anyone can refer: case managers, facility staff, family or friends. Care starts within 48 hours. Call Kennedy Blair, Facility Outreach, at 778-907-1722.