Privacy policy

HealthLink Outreach (“we”, “us”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information shared through healthlinkoutreach.com, in line with British Columbia’s Personal Information Protection Act (PIPA).

What we collect

• Contact form: your name, email, phone (optional), organization (optional), role and message.
• Referral form: who the referral is for (yourself, a family member or friend, or a resident, client or patient you support); your name, phone, email and organization; city; and for the person being referred, their name, a contact phone number, facility or residence, whether they take medication on a daily or weekly basis, a preferred call time and any brief notes you choose to add.
• Technical information: our web host may keep standard server logs (such as IP address, browser type and pages visited) for security and troubleshooting. This site does not use advertising or tracking cookies.

Why we collect it

We use this information only to respond to your enquiry, to contact you and the person being referred about our services, to confirm details and arrange care, and to operate and secure this website. We collect only what we need for these purposes.

Health information

Please do not send detailed health information (such as diagnoses, medication lists or health card numbers) through this website. We collect the health information needed to provide care directly, by phone or in person, once a referral is confirmed.

Consent

By submitting a form you consent to our use of the information for the purposes above. If you refer someone else, you confirm that they (or their substitute decision-maker) know about and agree to the referral. You may withdraw consent at any time by contacting us, subject to legal or contractual limits.

Who we share it with

We do not sell personal information. We share it only as needed to provide the service you asked about, for example with the pharmacy, clinic, nurses and care aides in our network who will support the person referred, or with service providers who help us run this website and receive and manage form submissions. These providers may store information outside of Canada, in which case it may be subject to the laws of that country.

How we protect it

We use reasonable security arrangements to protect personal information against unauthorized access, collection, use, disclosure, copying, modification or disposal. This website is served over an encrypted (HTTPS) connection.

How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law, and then securely delete or destroy it.

Access and correction

You may ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond as required by PIPA.

Contact us

For privacy questions, access or correction requests, or to withdraw consent, please contact us:
Email: info@healthlinkoutreach.com
Phone: 778-907-1722

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).